Tone Reformer Pilates Privacy Policy

Oct 3, 2026 - Tone Reformer Pilates

Who we are

This Privacy Policy explains how ELB Studios LLC, doing business as Tone Reformer Pilates ("Tone," "we," "us"), collects, uses, and shares personal information. It covers our website at tonereformerpilates.com, our mobile apps, our online booking, our lead forms (including forms shown in our Google and Meta ads), and visits to our studio at 941 Lifestyle St, Manteca, CA 95337.

Information we collect

We collect information you give us, information created when you use our services, and limited information collected automatically.

  • Contact details: your name, email address, and phone number when you fill out a form, create an account, book a class, or contact us.
  • Account and booking details: your class bookings, attendance, memberships, class packages, and purchase history.
  • Forms and waivers: information you provide on intake forms, waivers, and questionnaires, such as an emergency contact or any injury or limitation you choose to share with us.
  • Payment details: payments are handled by our booking platform and its payment processor. We do not store full card numbers.
  • Messages: emails, texts, and calls you exchange with us.
  • Device and usage details: IP address, browser type, pages viewed, and similar data collected through cookies and pixels when you visit our website or interact with our ads.

How we use your information

We use your information to run the studio and serve you well.

  • Book your classes, process purchases and memberships, and manage your account.
  • Follow up when you request information, including calling, texting, or emailing you about getting started.
  • Send class reminders, schedule changes, and other service messages.
  • Send offers and studio news by email or text when you have agreed to receive them.
  • Keep you safe in class, using any injury or limitation information you share only to guide your instruction.
  • Measure and improve our website, ads, and services.
  • Comply with the law, enforce our policies, and protect our clients, staff, and business.

Text messages

We send marketing texts only to people who opt in. Opting in is never a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt in data and consent will not be shared with any third parties. We may share your number only with the service providers that deliver our messages on our behalf.

How we share your information

We do not sell your personal information. We share it only as described here.

  • Service providers that help us run the studio, such as our booking and membership platform, payment processor, email and text providers, website host, and automation tools. They may use your information only to provide services to us.
  • Advertising partners such as Google and Meta. When you submit a lead form inside one of their ads, that platform collects your answers and passes them to us. Their own privacy policies also apply.
  • Booking partners such as ClassPass, if you book with us through them. Their own privacy policies also apply.
  • Legal and safety reasons, when required by law or needed to protect the rights, property, or safety of our clients, staff, or business.
  • Business transfers, if the studio is sold, merged, or reorganized.

Cookies and advertising

Our website uses cookies, pixels, and similar tools, including those from Google and Meta. They help us understand how visitors use the site, measure our ads, and show our ads to people who may be interested in the studio. These third parties may collect information about your online activity over time and across different websites.

You can block or delete cookies in your browser settings and control ad personalization in your Google and Meta account settings. Our website does not currently respond to browser Do Not Track signals.

Your choices

  • Email: click unsubscribe in any marketing email.
  • Text: reply STOP to any message.
  • Your account: you can review and update most of your details in your account or our app.
  • Requests: to see, correct, or delete the personal information we hold about you, contact us using the details below. We will respond within a reasonable time. We may keep some records when the law requires it or to complete a transaction you started.

Security, retention, and children

We use reasonable safeguards to protect your information, but no system is completely secure. We keep your information as long as you are a client and as long as needed for the purposes in this policy, our records, and the law.

Our services are not directed to children under 13, and we do not knowingly collect personal information from them online. If you believe a child under 13 has given us information, contact us and we will delete it.

Changes and contact

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date below. If a change is significant, we will also let clients know by email or in our app.

Effective date: October 3, 2026

Questions or requests? Contact us:

Tone Reformer Pilates (ELB Studios LLC) 941 Lifestyle St, Manteca, CA 95337 Phone: (209) 340-1655 Email: Contact@tonereformerpilates.com